Frequently Asked Questions - Distance Learning CEU Courses (Video, Audio, Articles)

Distant learning courses are online, on-demand courses you take at your own time and pace. We have 3 different types of Distance Learning CEU online courses:

Videos are online courses that are on-demand and previously recorded webinars.
Audios are audios of our past webinars that you can listen to online or download them as mp3 audio tracks.
Articles are PDFs that you can either read online or download.

Most distance learning online courses are approved for CE credit. The number of units approved for these courses vary depending on the length of the course. For the number of units approved for a specific distance learning course, please check the course purchase page.

Follow these steps to complete your Distance Learning CEU course:

1. Log in to your eLotus account
2. Click "My Account", then "My Active Courses", then the Course Title
3. Complete your video, audio, or article course.
4. Pass Quiz upon course completion.
5. Receive CE certificate instantly in your account.

To receive CEUs/PDAs for distance learning courses, you will need to pass a short course quiz with 70% or higher, and complete a required course evaluation. Once you have passed the course quiz and completed the required course evaluation, your Certificate of Completion is immediately available for you to print. You will have 6 months from the day of your purchase to pass the quiz and complete the course evaluation. It is recommended that you print/save a copy of your certificate upon completing the course evaluation.

The CEU Certificate can be downloaded under My Account -> My CEUs.

Once you pass the course quiz and complete the evaluation survey, your certificate of completion will be ready to print or download. Be sure to save a copy for your records. Certificates are kept in your account for up to 4 years. Retrievals after expiration will incur a $25 fee.

If you are unable to open your certificate or if your certificate is not loading properly, please use Adobe Acrobat Reader.

Yes, lecture notes are included with the video and audio recordings. The link to download the lecture notes can be found on the blue course access page for that course. Additionally, for article courses, the articles can be downloaded the same way.

To access and download the lecture notes, follow the steps below:

1. Log into your eLotus account
2. Click on "My Active Courses"
3. Click on the course title of the webinar to open the blue course access page
4. Click on the "Lecture Notes" logo to start downloading the lecture notes

You will have 6 months from the date of purchase to access a distance learning course. For distance learning courses with CEUs/PDAs, this includes passing the course quiz and completing the course evaluation. We recommend printing or saving your certificate immediately after completion. Certificates are kept in your account for up to 4 years. Retrievals after expiration will incur a $25 fee.

Distance learning video courses are web-based. You only need to have internet access (see note below regarding connection speed) and a web browser such as Google Chrome(recommended) or Firefox. No special software download is required to watch these video recordings. It is 100% browser-based.

Click here to run a diagnostic test to ensure your computer and network connections are properly configured and to test your internet speed.

To access the audio recordings, download the zipped file onto your computer. You will need to unzip the file and an mp3 player to play the audio tracks.

Not sure how to unzip the files?
For instructions to unzip files on a Windows PC, visit the support link here.
For instructions to unzip files on a MacOS (Apple), visit the support link here.

Most computers will have a default audio player. The default music player for Windows is Groove Music and QuickTime Player on macOS.

In order to read the CEU articles, all you need is Adobe Reader.

If you do not have one, click here for a free download of the Adobe Reader.

My video was working fine and then it stopped playing all of a sudden.
This might be a buffering issue.

• Try to refresh the web page
• Clear the browsers cache
• Try getting closer to the WiFi or hardwiring the internet with a LAN

My video says "This is Private" or "You do not have Permission".

• We recommend using Google Chrome or Firefox
• Try clearing out your browsers cache. Not sure how? Click below for instructions.
  • For Google
  • For Firefox
  • For Internet Explorer
  • For Safari
• Try private browsing. Not sure how? Click below for instructions.
• For Google
• For Firefox
• For Internet Explorer
• For Safari